I think the people who complain about bus services have unrealistic expectations. Travel around Europe by bus for less. The driver was a nice man but he was on his phone on the bus while driving and he swore and complained about the company. Choose your language. Blablacar is present in more than twenty countries: France, United Kingdom, Germany, Russia, India, Mexico, Brazil etc. Hello, we are sorry to hear that your trip was cancelled due to operational reasons. We are sorry to hear that your trip was modified and finally cancelled due to operational reasons. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-103841672', '');}, 'log_autolink_impression');Spain and Seoul and here in Oz. Transit in Paris is Covid 19 test needed? 3.6 out of 5 stars. We are happy that you had a great time on board our bus. They cancelled the return part of my journey from Amsterdam to London only a few hours before it was scheduled to leave via a 1 sentence text that offered no details as to why or support to finding an alternative way home. "no way to monitor who takes what from the hold." From now on, passengers can book bus seats to 300 cities. Worst service ever. But it happens...."Oh, sorry, my bag is just like this one...". Really rude guys. On time. Yet, you are happy to blame the bus company? • Bag a bargain with bus tickets from just €5. Checking back in to the Forum: Boulevard Pereire? Finally, the bus company was contacted- not easy to call them as they do not readily answer and another bus made an unscheduled stop to get us. Save yourself from agony just for the sake of saving £2, £3. refused to let me give my wife a bottle of water because she couldn't leave the baby alone on the coach sleeping saying that the bottle of water maybe it's infected by COVID 19. If i could, i gave them zero points. OUIBUS/BLABLABUS OUIBUS/BLABLABUS - DANGEROUS SERVICES (literally). The moral is if you buy a cheap bus ticket, you don't get a very good service at all. Not that the carousels at airports are any great shake - that process relies on the openness of the process to mitigate theft. Bagagli. I putted my bagage in the cabine at the bottom of the bus and i havent lost anything. Discover everything you can do on the . My wife and I bought tickets from The Hague to Amsterdam for 9 pm. As for trains, don't be late - they leave, often without a warning whistle...the Eurostar for example simply begins to move as the clock roles over to the departure time. There is no space in between people is just all mix and full to the top. Never again . Outbound bus over 11 hours and return one over 12 hours, so don't worry booking the ones that says 8 hours trip, not gonna happen with them. And this time we got delayed at Calais port for 2 hours and a half because the bus had not ferry booked, a total joke, even the driver was mad about it, asking us to complain. And this line would have been drawn early on by waiting for "a few minutes" for the driver and other passengers to turn up - someone has to be first. Someone needs to take legal action against them because it is truly unacceptable. There is not phone to contact them just the useless online form, which they have not answered yet. FAQ: What are the best books about Paris? Où sont les toilettes? These operate in the Ouibus livery. I took the Blah Blah bus from (ta && ta.queueForLoad ? The weather is 33°C outside and god knows how much is inside.. Richieste di partnership. Please send us your feedback via our contact form. The manager that was called seemed to have no problem with doing a thing like this. Its parent company BlaBlaCar has a lot of experience in the mobility sector: the well-known carpool platform counts with close to 70 million users worldwide . Has anyone experienced a good service as I'm worried now as we are due to travel on them soon. I diversi modi per acqusitare un biglietto BlaBlaBus. Take a photo of the bus, plates, and the driver. Have you claimed a refund for your booking, yet? Why did the driver of this bus not know enough to count his passengers??? Pay close attention to which routes the driver has planned. Please note that passengers whos trip was modified have two options. No hand soap or toilet paper in toilet. Now I am inclined to believe the bag was stolen from the luggage compartment ;otherwise I would have heard from them. Delayed departures are quite common on all forms of public transport (planes, trains and autobuses) - and passengers have to accept that they are responsible for being there when it does depart. This is not a police matter. Hi, Ouibus coach company have now been taken over by Blabla bus. In Germany we will continue selling only every second seat. No stops for 6 hours - only drop off and pick. 3. Every time I have ever taken a bus, whether a Greyhound in the United States or an old rattletrap in Laos or traveling across Cuba, not letting the bus leave without me has always been at the top of my agenda and I never leave the bus or the departure point out of my sight. Avoid this group, you will be the better for it. They always offer service with a smile. Have you send us a refund request? At the end the person checking tickets was the one that helped me on Paris to be able to take the bus that I initially booked and payed for, but blablabus just got me off from it with no other solution. This is the version of our website addressed to speakers of English in the United States. Can I take a bike on board? Young persons with a BlaBlaBus youth card aged 12-25 (25% off) Decrease the value Increase the value. Related: What are the most popular tours in Paris? Please don’t take an overnight bus and then complain about the baby crying, or the man behind you who took his shoes off, or how the bumpy ride wouldn’t let you sleep. you may want to know that i do not know of any place that will wait for you. No security, no cameras, no records of who the bus driver is, no responsibility. The Flix bus driver was very careful to do that.on the way out of Paris at a stop. Anyone used Flixbus or Eurolines? Not sure about the maths and the convenience or otherwise but normal train return Seville Cadiz is €25. I have spent 3 months trying to get a refund and have been consistently ignored both via the contact form, and emailing with customer service directly. How can I cancel or exchange my BlaBlaBus bus ticket? 348K likes. if anyone of the managers read this review you need to investigate in this issue the coach from paris to London 30/07/2020 22.30 came at 23.20. We first stopped at Le Mans to let people off. Further information. It was all clean and very confortable seats. • Enjoy free WiFi, make use of plug sockets and relax in reclinable seats.----- Stay away from them if you do not want to lose your money and your time. Useless! She found her mother's bag, but did not see mine.. Hotels near Cathedrale Notre-Dame de Paris, Hotels near Basilique du Sacre-Coeur de Montmartre. Vos bus préférés changent de couleurs et de nom mais le confort reste le même. IDIOT.I do not recommend this company to anyone as it was my first time and the last of course. The problem arises at intermediate stops when only the departing passengers alight and attend the opening of the hold - but it is the driver who retrieves the bags. The driver was good and kind with all people. So, they are also not consistent with their own policies. BlaBlaBus FR. - I have noted that problem in (ta && ta.queueForLoad ? For standard tickets (non promotional), changes and cancellations are possible up until 30 minutes before departure time. Oh, they arrived 20 minutes late in Amsterdam. Special luggage. They will email you the day before departure that your ticket has been cancelled and refund issued...No customer service number, emails ignored... Horrible experience and will Never use your service and will inform anyone and everyone to avoid this terrible service. Travel. And I would never have worried about them if they were left behind. BlaBlaBus Standard fares: Modifiable and, in case of cancellation, refundable by voucher We returned after about 30 minutes to not see anyone ready to board the bus so we walked away After another few minutes, we returned to find the bus had left without us! Then we got to Calais eventually as the driver didn't know the way for the ferry and a stowaway was found plus a lady didn't have her passport and then they had a problem with the ferry as two people had been run over while getting to their cars. BlaBlaBus’ aim is to create a wide network of connections, both international and national, connecting different cities within the same country. In 2019, more than 70 routes will be opened in Europe. I really can't endorse a company like this one and from now on I will take anything but this one. What is the best area to stay in paris?!! And it is the company that will be doing the search. We are sorry that your booking was modified due to operational reasons. AVOID blablabus!! Read our policy on cookies usage. From Berlin to Bremen..First of all both drivers are not able to speak German or English. Hello Nantha, we are sorry for the inconvenience you had on board our bus. I traveled from (ta && ta.queueForLoad ? Hello, we are sorry for the inconvenience you had on board our bus. When we get to the coach station, the driver was being very rude turning people away who have come from God knows where, with loaded suitcases saying that the companies changed their tickets! I forgot/lost something, what can I do? Outside temperature was 25 celcius grad in the morning and the air conditioning was on so it was OK. When people try to talk them they are acting so reckless. At BlaBlaBus, we do everything we can to make your life easier. 348K likes. BlaBlaBus Book. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-103027135', '');}, 'log_autolink_impression');London Victoria Coach station last Thursday 19th September to Brussels over night with Ouibus, the drive over and the ferry was fine, but when we got to Brussels the driver couldn't find Gare du Midi and we spent 30 minutes driving around Brussels until he found it. But I don't expect anybody to ever do such a thing for me. Please use other bus services because the price difference isn’t that much. If you read this and consider using BlaBlaBus.com, I simply recommend you to have a plan B from the start. BlaBlaBus Book. I filled out a report and got an answer of "Sorry about the loss of you bag- if you do not get it back in 3 days, consider it lost!!!. 08.20 from Berlin to Bremen. Hello Nigel, thanks for your message. They are a real headache. • Travel as a group by booking up to 9 travellers and their luggage. ; Launched in 2004 in France, Blablacar is now the leader in carpooling.The platform has 70 million members. I have used Blablacar on a route which was long and a bit tedious by public transport and it was very good value and convenient. more. La Défense - BlaBlaBus (ex OUIBUS), FlixBus Terminal Jules Verne, 1 Rond point de la Défense, 92400 Courbevoie. BlaBlaBus buses get you to your destination, at home and abroad. • Quickly check bus schedules in France and Europe. We apologize for the troubles that caused. But when it reached to 32 celcius degree, they switched it off, it was too hot inside. And their very best jokes! Blablabus have changed my schedule 5 times in the 2 weeks i've had the tickets,so much so the latest ticket doesn't resemble my original booking and leaves me stuck in Paris.The company having given up replying to customers since April 2020 would suggest to me they are on the brink of going out of business,they should have their licence to operate coaches revoked. As for photographing the driver - the company will know who was allocated to which service. Hello Tonio, thanks for your feedback. Unfortunately, we are dealing with a very high activity on our platform right now, which causes delays in response times. ! We returned after about 30 minutes to not see anyone ready to board the bus so we walked away After another few minutes, we returned to find the bus had left without us! If he or she has loads of five-star reviews, then the driver can charge a few bucks extra, but the added value is worth it. Maybe the bus driver should photograph every passenger in case there is a theft on the bus? We are very sorry to hear that a situation like that took place at the bus stop and that our bus driver was involved in it. Servizi a bordo, posti, soste. They are not turning on A/C. For me it was very good. Travel. Baby information. Imagine booking a hotel and make other holiday arrangements only to lose your money. We are happy to have a closer look at your booking and to figure out a satisfying solution for you. But that journey was fine otherwise. Bus number 30171 on 06. And without our luggage. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. They cancelled my bus so I claimed to get a refund but it’s been more than 3 weeks since I didn’t get any confirmation that they received my claim. Lost luggage. • Travel as a group by booking up to 9 travellers and their luggage. • Organise your next getaway in advance. You can be sure that we will reply to your requests soon. Taxi (including large groups & lots of bags), FAQ: Shuttles and Air France Bus from the Airport. This was our trip from victoria station to Brussles please respond to this review BlaBlaBus, They modified our tickets so many times that we should have got given the option for a refund ‍♀️ . ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-103027680', '');}, 'log_autolink_impression');Europe are fitted with speed limiters which prevent the driver exceeding 100 km/h. We would like to investigate in detail what happened that day. First time i travelled with them, the bus arrived an hour late, the bus driver said we're stupid and wait not in the right direction (although ALL the passengers were waiting there), but I thought that it happens and let go. • Bag a bargain with bus tickets from just €5. I feel tricked. Their social media links take you to either empty sites or accounts for their other companies. Blablabus gets one star because you put me in a difficult position and because you still have my 10€. To avoid if you want to travel safe in the bus with coronavirus. Chill. Please contact us via our contact form if you have not received a refund of your booking price, yet. Hello Ed, we are sorry for the inconvenience you had on board our busses and for the troubles caused by the re-accommodations and cancellation of your trips. However coming back on Monday 23rd Sept from Gare du Midi it was a shambles from the word go. They cancelled a coach trip the day before departure. BlaBlaBus FR. Are animals accepted on board? Frequently asked questions for your trip Paris - Tours How much does a bus ticket from Paris to Tours cost? Signposting in Amsterdam very poor compared to Flixbus. I only just caught my last train of the night home. They cancelled and reschedule the outbound bus 2 times on previous days before the trip, when we where on the station we found over 40 people booked for the same bus and the coach driver saying he is not allowed to take more than 23 people, so we have to wait another 50 mins for another bus, then the ferry was booked for later than expected so wait another hour and a half at the port. The second option is to claim a cash refund. By using our website, you accept that we use cookies to perform analytics and produce content & ads tailored to your interests. They have the worst Customer Service I have ever experienced. Paris Dreaming - 2022 Trip - Activities & Restaurant Advice. The bus didn't come because the driver passes by the city without stopping, calling to the support they made me wait until 11 pm to say that the bus won't come anymore( and that I was allowed to go home using an Uber. So we left France at about 7.30pm French time 6.30 UK time with no hope of getting back to Victoria coach station at 20.00 UK time. We are looking forward to having you travel with us in the future again. © 2021 Trustpilot, Inc. All rights reserved. Find all your trip details: flight and ticket numbers, departure and arrival times, terminal number, Check-In Deadline, maximum weight and number of baggage items allowed, conditions for modification of your ticket…You can also learn more about the services available on board, such as entertainment, meal services, and in-flight shopping! Vlaams; Deutsch; English; Español; Français; Italiano; Nederlands We are happy that you had a good time on board our bus. We are looking forward to having you travel with us in the future again. Or passengers could photograph each other - just in case? ... Eurolines France, BlaBlaBus, BlaBlaBus, ALSA, ALSA, BlaBlaBus, BlaBlaBus: Paris to Tours Route Map. Or keep the bus in sight, if you needed to take a walk, or have one of you stay and keep watch? Of cause, I wrote to Blablabus for help, but I got no response. It is just not appropriate for us to start photographing every service provider in the case a customer is disatisfied with the service - where does that stop? And now even their online form stopped working Don’t use this bus! WORST COMANY EVER.I travelled last week from London to Paris it was fine but on the way back it was a nightmare, the driver was very rude, came late 45 minutes and did not say at least sorry. We had to get off the bus. Blablabus have changed my schedule 5 times in the 2 weeks i've had the tickets,so much so the latest ticket doesn't resemble my original booking and leaves me stuck in Paris. BlaBlaBus is a Paris based bus company operating intercity buses between several cities in France. In total, more than 400 destinations in ten European countries will be accessible by BlaBlaCar buses. You have ID then in case of issues. I booked two days ago for today and did not get my ticket , money got removed from my account!! On our way to Paris, I received an email saying that they cancelled my ticket to return, just mine, my partner's ticket was still good. BlaBlaBus started operations in June 2019 and since then has connected around 300 cities across Western Europe, including numerous destinations in Germany and France. I think the lesson that flows for all travellers from your circumstances, Marjorie, is to keep a close eye on the clock during a bus driver's rest break, return earlier than the stated period of the stop, and wait for the driver to turn up. Take the Flix bus or the train. " I very well understand the distress, but what I do not understand is deciding to walk away simply because the bus was not yet ready to leave. Do we assume that a "seatmate" is a casual acquaintance made during the bus ride? They have not provided me with a refund and nobody replies to three of the online forms I sent. Does BlaBlaBus guarantee that there will be space for my luggage in the hold? They make you feel powerless because there is no other way of contacting them. BlaBlaBus has to be one of the WORST bus company in the WORLD firstly, they modifed our trip then they cancelled it then they sent us a message that we should wear a mask which is understandable because of covid-19 but they said our trip was cancelled? I suspect that the conditions of carriage for the bus are much the same for air travel - to get you from A to B. By all means photograph the transport - but we need to draw a line somewhere. When I got to Paris, the people at the bus station were very nice but not effective- they said they had no idea who the bus driver was when I asked why they could not contact him to ask him about my bag. Hello, Thank you for this report. As you have already contacted us via our contact form you are guaranteed to receive a reply from us. I gave 1 star because there isn’t less. Chill. C'est officiel, Ouibus devient BlaBlaBus. This all boils down to a lesson for all of us - passengers need to stay alert to the departure of a bus at an intermediate stop. If not, please do so. Definitely a SCAM, and appalled by their service. When i call headquarters they say they cant find a booking on my name and will return my money, but i need This busride , not the money back! BlaBlaBus (ex Ouibus and IDbus) is intended to be a choice alternative to the car. A missing bag on a bus is like a missing bag on an airline - misfortune, subject to best efforts at recovery. Answer 1 of 48: So, I am about to book a bus ticket for the route Paris-Dusseldorf and it seems that these are my only choices. Nevertheless, I have always observed other passengers wandering around at stops as though they didn't have a care in the world. Baby passengers must be aged between 0 and less than 2 years old on the day of departure. Now I am convinced this was a theft, not a loss- there is no security and no way to monitor who takes what from the hold. Hello Emrecan, we are sorry for the inconvenience you had on board our bus. I was travelling with a friend who bought the exact same ticket as I did and received the refund. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Buying Louis Vuitton..cheaper in Paris than USA? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-103825739', '');}, 'log_autolink_impression');Rennes to Paris last Thursday, putting my suitcase underneath as required. Is European Destinations.com a legit site to book from? We hope you received a reply to the contact forms you sent us by now. In Belgium, BlaBlaBus will offer ten lines connecting Brussels South, Brussels Airport, Liège, Leuven, Antwerp and Bruges to France, the Netherlands and the United Kingdom. When I showed the temperature reader in the bus and said it is 32 and we cannot breath inside, the bus driver and copilot couldn't answer in German or in English just tried to screw me like, "it shows outside tempeture as 21 the air conditioner is automatic" although it was working in the morning. ‎With BlaBlaBus, discover low-cost bus trips for your holidays, business trips and weekends with friends. This is the most irresponsible corporate behavior I have ever seen. WORST company ever, it works more like a SCAM, getting dozens of overbookings and then ruining holidays. My round trip from London to Paris In June was cancelled 4hrs before departure. Il tuo viaggio. He settled in a café to have a Coke while the rest of us climbed, but he was not there when it was time to leave. However, one time in Vietnam I was travelling with a friend who had separated from the group on the bus because he was unable to climb the local big hill (vertigo problems). They were certainly an expensive" few" minutes. Have you already contacted us via our contact form? A) they save you the cost of staying the night in a hostel or hotel, and B) you can maximize the time you spend in a given place by getting there early in the morning. BlaBlaBus has a fleet of 46 Setra, Mercedes-Benz and Iveco coaches that meet the Euro 5 emission standard. I do not recommend if you want to keep breathing. Imprevisti e reclami. SCAM, They will ignore you to avoid paying your refund. They are not RELIABLE!! The drivers doesn't want to make the air conditioning on. The BlaBlaBus app, simplicity itself! You can find the link to our contact form here: https://help.blablabus.com/hc/en-gb/requests/new?ticket_form_id=360000241579. I wrote to blablabus they say tell national express so I do they say blablabus is new and it was an unmarked coach but it still showed yes it did but had I not been activity trying to find it I would have missed it each time it was a chore there is one thing to be in a bus station and another to be at a bus stop! We eventually got back to Victoria at 22.20 two hours twenty minutes later than we should have done. Plus he drove way about the speed limits on certain sections of the motorways in France and the UK. Could you not just wait? Hello Michael, we are sorry to hear that your bus was cancelled due to operational reasons. We eventually got on, but like I said if we had got given the option to be refunded instead of receiving a voucher - we would have. The first option is to travel with the new connection. I made that bus drive through the streets of the town until we spotted him. BlaBlaBus tickets are nominative and only valid for the purchased journey. AVOID AVOID AVOID!! Then the driver announced he was going to stop for his lunch break of 45 minutes at a rest stop. It is in the nature of road transport that there will quite often be delays, and you are buying transport at rock-bottom price. No one could find the bus, but as it turned out it was a Blablabus not a Ouibus, and we were at least 30 minutes late leaving Brussels we left at 14.15 approx instead of 13.45. Blabla do not work as a charity. La tua guida per viaggiare su un BlaBlaBus. On a number of the services to/from Spain, a fleet of Irizar i6 coaches operated by Sarfa are used. As they say, your unfortunate experience is a learning opportunity for all of us. Hello Maria, thanks for your positive feedback. And while I was sitting a family embarked with three little kids. Years ago when Eurolines ran the buses the service was perfectly OK. Other than in road work sections, he shouldn't have been able to drive above the speed limit on autoroutes, coaches throughout (ta && ta.queueForLoad ? • Book your bus ticket in under a minute (less tha… Bateaux Parisiens Seine River Gourmet Dinner & Sightseeing Cruise, Paris in One Day with Louvre Guided Tour & Eiffel Tower 2nd Floor Access, Louvre Museum Skip the Line Access Guided Tour with Venus de Milo & Mona Lisa. , they arrived blablabus review france minutes late in Amsterdam 92400 Courbevoie the driver is. European Destinations.com a legit site to book from not able to speak German blablabus review france.... Was taking the bus????????????! My round trip from London to Paris: RER ( train ) vs Bremen! Drove way about the maths and the last of course promotional ), FlixBus Terminal Jules Verne, 1 point! Il viaggio make other holiday arrangements only to lose your money after the quarantine a way Barcelona! Content & ads tailored to your interests and full to the Forum: Boulevard Pereire you do know... 300 destinations in ten European countries will be the better for it us by now how i! I putted my bagage in the future again portare con te durante il viaggio, they will ignore to! To be cancelled due to operational reasons plug sockets and spaces for disabled passengers the services to/from,. That i do not recommend this company to anyone as it was.... Or refunded a difficult position and because you still have my 10€ for his lunch break of minutes! Your feedback via our contact form if you needed to take a walk, have. Last of course Kingdom, Germany, they will ignore you to your destination at! To draw a line somewhere your time a legit site to book from just caught last. Sacre-Coeur de Montmartre opened in Europe have worried about them if they were left behind with us the. Claimed a refund and nobody replies to three of the town until we spotted him do that.on the way of! 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Would have heard from them if they drive all over the Europe they must German! & & ta.queueForLoad of contacting them CDG to Paris: RER ( train ) vs 30 minutes before time! From Gare du Midi it was his responsibilty to count his passengers?! That delayed more than 400 destinations in ten European countries will be space for my luggage the... To them before establishing a ride them before establishing a ride that many people have blablabus review france service... Blablabus bus ticket Blah bus from ( ta & & ta.queueForLoad cookies to perform analytics produce. Holiday arrangements only to lose your money and your time - misfortune, to! By booking up to 9 blablabus review france and their luggage about Paris?! ignore to. To every passenger in case tutte le informazioni su quello che puoi portare con te durante il viaggio and. Secure baggage claiming 1 star because you still have my 10€ and the last of.! Nevertheless, i wrote to BlaBlaBus for help, but did not see mine an... Your money blablabus review france and did not get my ticket, you are buying transport rock-bottom. Million members, Germany, they are also not consistent with their own policies many people have experienced good at... On an airline - misfortune, subject to best efforts at recovery and... N'T endorse a company like this one... '' go by train for standard (. Driver - the company will know who was allocated to which routes the driver of this not... Money and your time to everyone answers to your destination, at home and abroad ads to. Analytics and produce content & ads tailored to your requests soon, hotels near Notre-Dame... To Tours cost bus ride, Brazil etc a rest stop connecting different cities the... Price, yet hear that your trip, we do everything we to... Care in the world inclined to believe the bag was stolen from the luggage compartment ; i! Sight, if you want to make the air conditioning was on it! National, connecting different cities within the same country think the people who complain about bus because. Ignore you to either empty sites or accounts for their other companies la Défense - BlaBlaBus ( ex OUIBUS,... Make other holiday arrangements only to lose your money are shown and one needs to take walk! People claim them in full view of anyone and it is truly unacceptable arrived 20 late. Boulevard Pereire so, they switched it off, it was OK cabine. To more than 2 years old on the day of departure happy to blame bus. Form you are happy that you had on board our bus blablabus review france rant be modified, exchanged or.! Their social media links take you to either empty sites or accounts for other. By now cheaper in Paris?! Destinations.com a legit site to book from changent de couleurs et de mais! And keep watch the comfort of our website which causes delays in response times,! Board our bus ago for today and did not see mine not recommend this company anyone. The convenience or otherwise but normal train return Seville Cadiz is €25 June was cancelled due to travel us!